HAIR DEUX SMS/MMS MARKETING PROGRAM TERMS AND CONDITIONS

HAIR DEUX (“we,” “us,” or “our”) offers a mobile messaging program (the “Program”), which you agree to use subject to the terms below, along with our Privacy Policy. By opting into the Program, you accept these terms and agree to resolve any disputes through individual arbitration (see “Dispute Resolution” below).

Opting In:
When you sign up—whether online or via text—you agree to receive recurring promotional and personalized marketing text messages from HAIR DEUX to the number provided. These messages may use an autodialer or prerecorded voice and may include promotions, product updates, and special offers. Your consent is not required to purchase products. Message and data rates may apply.

Opting Out:
To stop receiving texts, reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. You may receive a confirmation message. These are the only approved methods of opting out. Requests made in any other way (like verbally or through email) will not be valid.

Phone Number Responsibilities:
If you change or deactivate your mobile number, you must first opt out of the Program. If you fail to do so, you agree to be responsible for any resulting claims, costs, or legal actions caused by messages sent to someone else who acquires your old number.

YOU AGREE TO INDEMNIFY AND HOLD US HARMLESS FOR ANY CLAIMS ARISING FROM YOUR FAILURE TO UPDATE OR OPT OUT, INCLUDING THOSE UNDER THE TELEPHONE CONSUMER PROTECTION ACT OR SIMILAR LAWS.

What to Expect:
Participants may receive marketing texts about HAIR DEUX products, services, launches, and community events.

Message Frequency & Costs:
Messages may be sent regularly and in response to your engagement. Standard message/data rates apply.

Help & Support:
Text HELP for assistance or email us at hello@hairdeuxbycb.com. Please note, emailing us is not a valid method of opting out.

MMS Disclosure:
If your mobile device does not support MMS, messages will be sent via SMS.

No Guarantees:
The Program is provided “as-is” and may not work in all areas or during service outages. We are not responsible for delayed or undelivered messages. T-Mobile and other carriers are not liable for service issues.

Eligibility:
You must use a mobile device with SMS/MMS capabilities and be subscribed to a participating carrier. Not all providers are supported.

Age Requirement:
You must be at least 13 years old to use the Program. If you’re between 13 and 18, you must have a parent or guardian’s permission. By enrolling, you confirm that you meet these requirements.

Prohibited Use:
You agree not to send or promote any content that is illegal, offensive, harmful, or violates privacy laws, including anything protected under HIPAA or similar regulations.

DISPUTE RESOLUTION

If a dispute arises between you and HAIR DEUX (or any third-party service used to deliver these messages), it will be resolved through binding arbitration in Wilmington, North Carolina, in accordance with the American Arbitration Association (AAA). The decision of the arbitrator will be final and binding. You agree to resolve all claims individually—no class actions or group arbitrations permitted. Each party will bear its own legal costs unless otherwise awarded.

This clause survives termination of your participation in the Program. If a court finds any part of this section invalid, the rest remains enforceable.

GENERAL TERMS

You confirm that you have the authority to enter into this agreement. Any failure by either party to enforce a term is not a waiver of future enforcement. If any provision is found invalid, the remainder still applies. We reserve the right to modify this agreement and will notify you of changes. Your continued participation means you accept the revised terms.

HAIR DEUX REFER-A-FRIEND TERMS & CONDITIONS

As a participant in the HAIR DEUX Refer-a-Friend program (a “Referrer”), you agree to these terms, our general Terms of Use, and Privacy Policy (available on our website):

Qualified Referral:
A “Qualified Referral” is a new customer who clicks your unique referral link and makes a first-time purchase of $50+ (after discounts, before taxes and shipping) on hairdeuxbycb.com. Only one referral reward is granted per new customer.

Referred Customer:
You may not refer yourself. The Referred Customer must use a different email and billing address.

Referral Rewards:
Referrers receive a percentage-off discount code once the Referred Customer completes a qualified purchase. Discounts are not stackable. Max 50 rewards per calendar year.

Reward Delivery & Taxes:
All rewards are issued via email. You are responsible for any tax implications related to referral earnings.

Eligibility:
This program is for individuals only. Businesses may not participate without prior approval.

No Spamming:
You must follow all relevant SPAM laws. Bulk messages, mass emails, and misleading links are not allowed. Violations may result in disqualification.

Account Review & Closure:
We reserve the right to close accounts and revoke rewards if we believe there has been fraud, misuse, or violation of these terms.

Program Changes:
HAIR DEUX may cancel or update this program at any time without notice. Unclaimed rewards may be forfeited.